سوال ۲۱ کنکور ارشد مدیریت ۱۴۰۱

Passage summary: Paragraph 1 presents business uses of Broken Windows theory, including lower costs from undesirable employee conduct and applications to stakeholder management and administrative work. Paragraph 2 explains its criminological basis: physical surroundings can influence human behavior, with disorderly behavior, delinquency and crime as areas of concern, but the framework has multiple business applications. Paragraph 3 explains that managers can improve workforce performance by limiting unwanted employee conduct and encouraging favorable customer behavior toward the organization and its products.

Passage wording: “Applying the Broken Windows theory in workplace management and operations management”.

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