سوال ۲۴ کنکور ارشد مدیریت ۱۴۰۱

Passage summary: Paragraph 1 presents business uses of Broken Windows theory, including lower costs from undesirable employee conduct and applications to stakeholder management and administrative work. Paragraph 2 explains its criminological basis: physical surroundings can influence human behavior, with disorderly behavior, delinquency and crime as areas of concern, but the framework has multiple business applications. Paragraph 3 explains that managers can improve workforce performance by limiting unwanted employee conduct and encouraging favorable customer behavior toward the organization and its products.

Passage wording: “disorderly conduct, delinquency, and crime”.

As a criminological framework, the Broken Windows theory attempts to investigate human behavioral effects of the physical environment regarding phenomena such as ...........